For this reason, as we are a company that strives to continually improve, we take our complaints management policy very seriously.
1. How to contact us?
A dissatisfied customer can complain in the following ways:
- on the website in the section "Contacts" by filling out the appropriate form;
- by calling the call center (+994 10 252 46 00);
- by writing on social networks;
- by writing an email [email protected].
To ensure a faster and more efficient consideration of your complaint, you must provide the following information:
- First name, last name, patronymic and contact number of the Customer;
- Full name of the employee who served the client (if known);
- Nature of the complaint.
We try to resolve the problem on the spot, but this is not always possible. Registration of the complaint is confirmed within 3 (three) working days. From the moment of receipt of the complaint, it is considered first. During the initial consideration of the complaint, we may contact the customer to obtain the necessary information and request certain information. We aim to resolve the complaint within ten (10) working days, but if this is not possible, we inform the customer of the reason for the unresolved problem and the nearest date of resolution.
When a complaint is resolved, we inform the client of the outcome and each step we have taken. We do this in writing, but we can provide it orally by mutual agreement. The client can obtain information about the current status of the complaint at any time by contacting us.
4. The main stages of the complaints handling policy review process:
- We take note: the complaint is registered within 3 (three) working days.
- We are conducting a preliminary check: We may contact the client again to obtain additional information and clarify details if necessary.
- We are investigating: within three (3) working days after the complaint is registered, it is considered impartially and objectively based on the information provided by the client.
- We answer: When a complaint is resolved, we inform the client of the outcome and every step we have taken.
- We are considering the necessary corrections: We are making certain changes to our policies and procedures.
- We protect privacy: we record customer personal information in accordance with relevant legislation on confidentiality.
Complaints Management Policy Page, "SHOPPİNGAZ" is a large platform designed to improve the quality of service for online store customers by satisfying and resolving their complaints.
This page provides information to customers on how to handle complaints received by the store. Our goal is to provide the best service to resolve any customer complaints or issues.
The complaints handling policy sets out how the processes for receiving, handling, assessing and resolving customer complaints operate.
This page provides customers with information on how to apply for resolution of their complaint and when to expect a response.At "ShoppingAZ", we are driven by customer satisfaction and take our customers' complaints seriously. This page provides an efficient and fair process to help our customers easily raise and resolve their complaints.
